me775 Privacy Policy

1. Introduction and Scope

me775 ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data obtained from users of the me775 website located at me775.cam (the "Website") and related services (collectively, the "Services").

This Privacy Policy applies to all users of the me775 platform, including registered account holders, website visitors, and individuals who interact with our Services. By accessing or using me775, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

We are committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, as well as relevant regulations issued by the National Privacy Commission (NPC). We adhere to international data protection standards and maintain robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with me775, participate in gaming activities, or otherwise interact with our Services, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification details (for verification purposes).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), credit/debit card details (processed securely through third-party payment processors), cryptocurrency wallet addresses, and transaction history.
• Verification Documents: Copies of government-issued IDs (Philippine National ID, passport, driver's license), proof of address (utility bills, bank statements), and selfie verification photos.
• Communication Records: Correspondence with customer support, including chat transcripts, emails, and phone call recordings (where applicable and with your consent).

2.2 Information Collected Automatically

When you access me775, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID).
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, clickstream data, and navigation patterns.
• Location Information: IP address, geographic location (country, region, city), and time zone settings.
• Network Information: Internet service provider, connection speed, and network performance metrics.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations, payment method verification, and fraud detection data from GCash, Maya, banks, and other payment service providers.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from specialized verification providers.
• Regulatory Databases: Information from PAGCOR self-exclusion registries, responsible gaming databases, and prohibited persons lists.
• Social Media: Public profile information if you choose to link your social media accounts to your me775 account.

3. How We Use Your Information

3.1 Primary Purposes

me775 processes your personal information for the following legitimate purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your gaming account; authenticating your identity; processing login requests.
Transaction Processing	Processing deposits, withdrawals, bets, winnings, bonuses, and refunds; maintaining accurate financial records.
Regulatory Compliance	Verifying age (21+ requirement); complying with PAGCOR licensing conditions; conducting anti-money laundering (AML) and know-your-customer (KYC) checks; maintaining audit trails; responding to regulatory inquiries.
Service Delivery	Providing access to casino games, sports betting, live dealer tables, and other gaming services; personalizing user experience; displaying account balances and transaction history.
Customer Support	Responding to inquiries, complaints, and support requests; resolving disputes; providing technical assistance.
Fraud Prevention	Detecting and preventing fraudulent activities, bonus abuse, account takeover, money laundering, and other security threats; monitoring for suspicious behavior patterns.
Responsible Gaming	Implementing deposit limits, self-exclusion requests, and reality checks; identifying problem gambling patterns; providing access to support resources.

3.2 Marketing and Communications

With your consent, we may use your contact information to send promotional materials, including:

• Email newsletters featuring new games, bonus offers, and tournament announcements.
• SMS notifications about time-sensitive promotions and account updates.
• Push notifications through mobile browsers (if enabled).
• Personalized offers based on your gaming preferences and activity history.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification settings, or contacting customer support. Please note that opting out of marketing communications does not affect transactional emails or important service announcements related to your account.

3.3 Analytics and Improvement

We analyze aggregated and anonymized data to improve our Services, including:

• Understanding user behavior and preferences to optimize game selection and platform features.
• Measuring website performance, load times, and technical issues.
• Testing new features and functionalities through A/B testing.
• Developing new games and services based on player demand.
• Conducting research and statistical analysis to enhance user experience.

4. Data Sharing and Disclosure

4.1 Service Providers and Partners

me775 may share your personal information with trusted third-party service providers who assist us in operating our platform and delivering Services, including:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways for processing financial transactions.
• Game Providers: Pragmatic Play, PG Soft, Jili, FC, and other software developers whose games are hosted on our platform.
• Identity Verification Services: Third-party KYC and age verification providers that authenticate user identities.
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host our servers and databases.
• Customer Support Tools: Live chat software, ticketing systems, and communication platforms.
• Analytics Services: Website analytics and performance monitoring tools.
• Marketing Partners: Email service providers, SMS gateways, and advertising platforms (with your consent).

All third-party service providers are contractually obligated to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on service providers to ensure they maintain appropriate security standards.

4.2 Legal and Regulatory Disclosures

me775 may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or governmental requests.
• Respond to PAGCOR audits, investigations, or regulatory inquiries.
• Enforce our Terms and Conditions or other policies.
• Protect the rights, property, or safety of me775, our users, or the public.
• Detect, prevent, or address fraud, security breaches, or technical issues.
• Cooperate with law enforcement agencies in investigations of illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our Website of any change in ownership or control of your personal information.

5. Data Security Measures

5.1 Technical Safeguards

me775 employs industry-standard security technologies and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols—the same encryption standard used by Philippine banks.
• Secure Storage: Personal data is stored on encrypted servers located in secure data centers with restricted physical access, 24/7 monitoring, and redundant backup systems.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Firewall Protection: Our network infrastructure is protected by advanced firewalls, intrusion detection systems, and anti-malware software.
• Payment Security: Credit card and banking information is never stored on our servers. All payment processing is handled by PCI-DSS compliant third-party processors.
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.

5.2 Organizational Safeguards

• Employee training on data protection best practices and confidentiality obligations.
• Strict confidentiality agreements for all staff members with access to personal information.
• Incident response procedures for detecting, reporting, and mitigating data breaches.
• Data minimization policies ensuring we collect only necessary information.
• Regular reviews and updates to security policies and procedures.

5.3 Your Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and change it regularly.
• Never share your login credentials with anyone.
• Log out of your account after each session, especially on shared devices.
• Enable two-factor authentication in your account settings for added security.
• Be cautious of phishing attempts and verify you are on the authentic me775.cam domain.
• Report any suspicious activity or unauthorized access immediately to customer support.

6. Data Retention

me775 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

• Active Accounts: Personal information is retained for the duration of your active account relationship with me775.
• Closed Accounts: After account closure, we retain certain information for a minimum of five (5) years to comply with PAGCOR regulations, tax laws, and anti-money laundering requirements.
• Transaction Records: Financial transaction data is retained for seven (7) years as required by Philippine accounting and tax regulations.
• Marketing Communications: Contact information for marketing purposes is retained until you opt out or request deletion.
• Legal Holds: Information subject to legal proceedings, investigations, or regulatory inquiries is retained until the matter is resolved.

6.2 Data Deletion

After applicable retention periods expire, personal information is securely deleted or anonymized in accordance with our data retention schedule. You may request deletion of your personal information at any time, subject to legal and regulatory retention requirements.

7. Your Privacy Rights

7.1 Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know what personal information we collect, how it is used, and who it is shared with.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal information for direct marketing or other purposes.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used format.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

7.2 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11. We will respond to your request within fifteen (15) days of receipt, as required by Philippine law. In certain circumstances, we may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit me775. They help us recognize your browser, remember your preferences, and provide essential functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, including account login, security features, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our Website, such as pages visited and load times. This data helps us improve site performance.
• Functionality Cookies: Remember your preferences (e.g., language, display settings) and provide enhanced features.
• Advertising Cookies: Track your browsing activity to deliver personalized ads and measure campaign effectiveness (with your consent).

8.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of me775 and your ability to access certain features. Most browsers allow you to block third-party cookies while still accepting first-party cookies from me775.

9. Children's Privacy

me775 Services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided personal information to me775, please contact us immediately. We take underage gambling prevention seriously and employ age verification mechanisms during registration and before processing first withdrawals.

10. International Data Transfers

Your personal information is primarily stored and processed in the Philippines. However, some of our service providers (such as cloud hosting and software providers) may be located outside the Philippines. When we transfer personal information internationally, we ensure that:

• The recipient country provides adequate data protection standards as determined by the National Privacy Commission.
• Appropriate contractual safeguards (such as Standard Contractual Clauses) are in place.
• Data transfers are necessary for the performance of our contract with you or for legitimate business purposes.

11. Changes to This Privacy Policy

me775 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date.
• Sending an email notification to your registered email address.
• Displaying a prominent notice on the me775 Website.

Your continued use of me775 Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

For complaints to the Philippine regulatory authority, you may contact:

National Privacy Commission (NPC)
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Philippines 1307
Email: [email protected]
Hotline: (+632) 8234-2228